Fortunately, many of the experiences I have had with real estate agents have been professional and pleasurable. However, there have been times when I have encountered agents who are somewhat contentious. There have also been times where I have felt like a real estate agent looked down on me and treated me differently as a result. Now part of this is just going to come as a result of doing business with many different individuals, but I wanted to share a trick I have recently started to employ when I am dealing with a difficult real estate agent.
According to the National Association of Realtors, a Realtor “is a federally registered collective membership mark which identifies a real estate professional who is member of the National Association of Realtors® and subscribes to its strict code of ethics.” According to this definition, I am a Realtor. In my state, I have to be a member of the National Association of Realtors in order for me to have access to the MLS systems in my area, and I am guessing that is the case for most appraisers. Mentioning that you are also a Realtor when confronted with an upset real estate agent or nervous homeowner may help diffuse the situation.
I understand that appraisal reports can be very emotional for those on the receiving end, especially if the report does not reflect the value they were expecting. I do not take these negative encounters with agents personally, but I try to diffuse the situation as much as possible. I would love to know some things that have worked for you when working with difficult individuals. Let me know in the comments below.
For more information on this subject, please download and listen to The Appraiser Coach Podcast Episode: 232 Appraisers are Realtors Too