Many of you are striving towards building and changing your appraisal firm. You are working to grow your business, delegate more, and improve the quality of your services. It can be easy as a business owner to become overly excited about the many incredible possibilities growing your business can bring and possibly jump the gun a little. In order to be successful at growing your business volume, size, and quality, it is essential that you first set up a clearly defined structure.
Even if you are a one-person-shop, it is important to take a close look at your business and define every job within your office. In other words, create job titles with clear job descriptions even if one person is doing all of those jobs. This should include everything from customer service, data entry, appraisal inspections, writing appraisal reports, managing the office, tech issues, and owning the actual appraisal business. For example, one job title could be: Customer Service Representative; and the detailed job description could include, answering phones, keeping clients updated, scheduling inspections, and answering emails. Having clear job titles and descriptions helps define the technical aspect of running an appraisal business, and it helps facilitate smooth transitions into hiring others to take over some of those job titles.
One of the most difficult and rewarding aspects of delegating tasks to others is working with other people. Managing employees is a skill that needs to be cultivated. It has been a learning and growing experience for me personally. However, over the years I have found that having clear job titles with clear descriptions has helped immensely when it comes to managing my employees. Individuals will never meet your expectations if you never clearly communicate what those expectations are.
For more information on this subject, please download and listen to The Appraiser Coach Podcast Episode: 307 Job Descriptions In Your Appraisal Office