The Path to Credibility

  I was recently proofreading a paper my son had written for a class and came across a quote from Benjamin Franklin. My son used quotation marks to offset the … Read More

Where is Your Focus?

While getting ready for a big trip with my wife, I found myself in my home office working some odd hours. I was in the zone, cruising through my to-do … Read More

The New Debate

We’ve all heard of the classic debate: What’s the correct way to make a peanut butter and jelly sandwich? Allow me to introduce a new debate: What’s the correct way … Read More

What To Do When Hiring A Trainee

You are working hard as an appraiser, gaining customers, and creating value. You love what you do and are excited to see the business you have diligently and meticulously worked … Read More

Living Room vs Family Room

Have you ever walked into a house and thought, what room did I just walk into? Identifying and analyzing rooms will make a big difference for your customers and for … Read More

Delegate, Delegate, Delegate!

    I was in a group meeting recently where we were talking with small business owners and trying to help them with some of the problems they were facing. One … Read More

Time to Break Out the Saddle!

Let’s talk about ponies. No, not the hairy little animals that run around your yard and play with your kids. This pony is an acronym, spelled POINII. You’ve heard me … Read More

Caution Where Needed

Toward the beginning of the Covid-19 pandemic, I heard a lot of people who said something like, “Dustin, I think that there’s going to be a lot more flexibility because … Read More

Procedure Manuals: Tips For Success

Let’s talk about your procedure manual. What procedure manual, you ask? Well, the one you should have (if you don’t). Even if you’re the only person working in your office, … Read More